How are You Using Customer Reviews?

The Inn on First, Napa CAJim Gunther and Jamie Cherry operate the Inn on First, a small bed and breakfast in Napa. And they fully understand how powerful customer reviews can be for their business.

They run a great operation, but the customer service doesn’t stop when the guest leaves. After every guest’s stay, they send a personalized thank you email. They ask for feedback about their inn, the quality of their service and any of the local activities that

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Mike Whaling

Pay attention to your customers ... most of the time, they know more about your brand than you do.

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  • http://www.customerservicehelper.com Dan Waldron

    I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you down the road!

  • http://www.customerservicehelper.com Dan Waldron

    I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you down the road!