Keeping Up With Resident Engagement During COVID-19 Connecting with your residents and showing you care is more important now than ever before. Events are a great way to show love to your residents. But with COVID-19 in-person resident events just aren’t possible. So how do you connect with those you can’t see? We’ve put together…
We’ll start with why online reputation is worthy of the buzz, and then review actionable ways to improve your apartment community’s ratings and reviews.
You know reviews are important. There’s no question that you should respond to customers’ concerns, and Google and other search engines take reviews into account when determining where to rank your business in local search results. Here are three simple tactics for getting more reviews from more customers, including the happy ones.
If you’re building a wide-reaching web presence for your business, that probably means that you’re using sites like Facebook, LinkedIn, Twitter, Flickr and Vimeo, as well as tools like WordPress, Google Analytics, SocialMention and Tweetdeck (or Seesmic) to connect with customers and spread the word about your products and services. That’s a lot of different…
Then take two minutes to read through this presentation by Marta Kagan. Read every slide. If you’ve already seen it, then read it again: I think there’s more to the story for apartment companies (that’s why we’re here!), and I don’t agree with everything she says, but for the most part, I love it. I…
Jim Gunther and Jamie Cherry operate the Inn on First, a small bed and breakfast in Napa. And they fully understand how powerful customer reviews can be for their business. They run a great operation, but the customer service doesn’t stop when the guest leaves. After every guest’s stay, they send a personalized thank you email….