Payment terms, made simple.

Cancellation terms are governed by the client’s signed service agreement. Clients with questions about their specific cancellation terms should contact their Account Manager or Billing@30Lines.com.

For clients on an initial 12-month service term, the agreement is non-cancellable for the duration of that term. In the event of early cancellation, the remaining contract balance for the full initial term is due upon cancellation.

Following the initial term, services continue on a month-to-month basis and may be cancelled with 30 days’ written notice sent by email to the client’s Account Manager or to Billing@30Lines.com, or by U.S. mail to 30 Lines LLC, P.O. Box 12459, Columbus, OH 43212.

Final invoices are calculated on a 30-day billing cycle beginning on the date notice is received. Payment for the full 30-day period is required even if services are removed before that date. Any remaining balances or late fees must be paid in full prior to the last day of service.

Clients who sell or otherwise dispose of a property may request a release from their service agreement for that property by submitting written notice and transaction documentation to Billing@30Lines.com. Release requests are reviewed and approved at 30 Lines’ discretion.

Upon approval, 30 Lines will issue a final invoice covering a 30-day notice period. No remaining balance of the initial term is owed.

All setup fees are outlined in the signed order and are due prior to the launch of any service. Services will not be launched until setup fees have been paid in full.

Returning clients who previously used Online Advertising (PPC) may be charged a new setup fee if the service has been paused or cancelled for more than one year, or if new ad campaign briefs are required.

Prior to beginning advertising services, clients must provide a two-month prepaid advertising budget. This structure ensures funds remain available for continuous ad management, as 30 Lines pre-pays advertising on the client’s behalf. The prepaid balance also covers advertising costs during the cancellation notice period should the account be paused or closed.

30 Lines is not liable for prepaid advertising funds that are lost, frozen, or otherwise rendered inaccessible due to the suspension or restriction of an advertising account by a third-party platform (such as Google or Meta) for policy violations or other actions outside of 30 Lines’ control.

For larger website projects, a deposit of at least 50 percent is required prior to the start of onboarding. The remaining balance is due upon completion and prior to launch. Clients may pay in full at any time. Final deliverables, website and services launch, and transfer of credentials will not occur until all outstanding balances are paid in full.

All fees are quoted and payable in USD. Invoices are due upon receipt unless otherwise stated. Invoices that remain unpaid after 30 days may be subject to a one-time late fee of 10 percent of the unpaid balance, or the maximum amount permitted by law, whichever is less. Clients will receive automatic reminders for any unpaid or partially paid invoices.

Clients must notify 30 Lines LLC in writing of any disputed charges within fifteen (15) days of the invoice date; otherwise, the invoice is deemed accurate and valid.

The client is responsible for all applicable taxes (excluding taxes based on 30 Lines LLC’s net income) associated with the services.

All outstanding late fees accrued during the calendar year must be settled by November 30, at which time 30 Lines will issue a statement summarizing any remaining balances.

If a client’s payment process involves construction draws, third-party payment systems (such as VendorCafe or Nexus), or any other factor that may delay processing, 30 Lines offers early invoicing options upon request to help avoid late fees.

Following the initial service term, 30 Lines LLC reserves the right to increase service and management fees with thirty (30) days’ written notice.

Invoices that remain unpaid for more than 60 days may result in services being paused until the account balance is paid in full. For advertising accounts, invoices unpaid after 30 days (or 60 days for those with prepaid deposits) will trigger an automatic pause at the start of the next billing cycle.

Services suspended for non-payment may not resume until payment has been received in full. Proof of payment, such as screenshots or check numbers, is not sufficient to restore service.

Two or more suspensions for advertising within a six-month period may result in a temporary budget cap of $500 per month until six consecutive months of on-time payments are achieved.

In the event of default, the client agrees to pay all reasonable costs of collection, including collection agency fees, attorney fees, and court costs.

Billing preferences — including invoice recipients, company information, and property name updates — are established based on information provided by the Client during onboarding. It is the Client’s responsibility to ensure that all billing and contact information remains accurate and up to date to prevent delays or disruptions in invoicing and payment processing.

The client acknowledges and agrees that financial responsibility for all charges, fees, and other amounts due to 30 Lines LLC shall remain with the client of record until such time as 30 Lines LLC receives written notice of a change in payment responsibility and provides written acknowledgment and acceptance of such change.

If the client requests to transfer payment responsibility to another individual or entity, the transfer shall only be effective upon written confirmation from 30 Lines LLC acknowledging the new responsible party. Until such confirmation is issued, the original client remains solely responsible for ensuring that all invoices are paid in full and on time in accordance with these Payment Terms.

By entering into a service agreement with 30 Lines LLC, Client grants Company a non-exclusive, royalty-free license to use Client’s name, logo, property names, and publicly available or Company-created website content, including images and video, for marketing and promotional purposes. This may include use in case studies, website content, sales materials, presentations, social media, and email marketing. Company may also reference general performance results, provided that sensitive or confidential data is anonymized where appropriate.

Client may request removal of specific materials at any time with thirty (30) days’ written notice, and Company will make commercially reasonable efforts to remove such materials from digital platforms. Client acknowledges that Company is not required to recall physical materials or previously sent electronic communications already in circulation.

Payments are accepted by check, major credit cards, ACH, or PayPal (Billing@30Lines.com). Payments made via credit card are subject to a 3 percent processing fee applied to the invoice total to cover credit card processing costs. Clients are encouraged to set up auto-pay for convenience and timely processing.

Declined auto-pay transactions incur a $15 fee per attempt. The system will attempt three times before services are paused. Returned checks are subject to a $35 fee.

Any overpayments are first applied to the oldest open balances on the account, including late fees. Remaining credits may be refunded or held on file for future invoices. If no response is received within 10 business days, overpayment checks will be securely voided or destroyed.

Refunds are only issued in cases of account overpayment or credit balance remaining after the full cancellation of services. Overpayments are first applied to outstanding balances before refunds are considered.

Refunds are issued via company check and processed once per month. Credits for ongoing services are applied at the discretion of 30 Lines LLC.

Receipt or payment of any invoice, quote, or service issued by 30 Lines LLC constitutes acknowledgment and acceptance of these Payment Terms. By remitting payment or continuing to receive services, the Client affirms their understanding of and agreement to the terms and conditions set forth herein.