Billing & Payments

Cancellation terms are governed by the client’s signed service agreement. Clients with questions about their specific cancellation terms should contact their Account Manager or [email protected].

For clients on an initial 12-month service term, the agreement is non-cancellable for the duration of that term. In the event of early cancellation, the remaining contract balance for the full initial term is due upon cancellation. Online Advertising (PPC) services are not subject to the initial 12-month term and are month-to-month from the date of launch.

Following the initial term, all services continue on a month-to-month basis and may be cancelled with 30 days’ written notice sent by email to the client’s Account Manager or to [email protected], or by U.S. mail to 30 Lines LLC, P.O. Box 12459, Columbus, OH 43212.

Final invoices are calculated on a 30-day billing cycle beginning on the date notice is received. Payment for the full 30-day period is required even if services are removed before that date. Any remaining balances or late fees must be paid in full prior to the last day of service.

Clients who sell or otherwise dispose of a property may request a release from their service agreement for that property by submitting written notice and transaction documentation to [email protected]. Release requests are reviewed and approved at 30 Lines’ discretion.

Upon approval, 30 Lines will issue a final invoice covering a 30-day notice period. No remaining balance of the initial term is owed.

All setup fees are outlined in the signed order and are due prior to the launch of any service. Services will not be launched until setup fees have been paid in full.

Returning clients who previously used Online Advertising (PPC) may be charged a new setup fee if the service has been paused or cancelled for more than one year, or if new ad campaign briefs are required.

Where 30 Lines prepays advertising on the client’s behalf, the initial invoice includes the first month of advertising fees plus a one-month retainer equal to the agreed monthly advertising fees. The retainer is held on account and may be applied to advertising charges in the event of late payment or during the cancellation notice period. Clients who fund their own ad spend directly are not subject to this retainer requirement.

For larger website projects, payment is structured in installments as outlined in the signed agreement. A deposit is required prior to the start of onboarding, with the remaining balance due at project milestones and in full prior to launch. Clients may pay in full at any time. Final deliverables, website and services launch, and transfer of credentials will not occur until all outstanding balances are paid in full.

Invoices are due upon receipt unless otherwise stated. Invoices that remain unpaid after 30 days may be subject to a 10 percent late fee. Clients will receive automatic reminders for any unpaid or partially paid invoices.

All outstanding late fees accrued during the calendar year must be settled by November 30, at which time 30 Lines will issue a statement summarizing any remaining balances.

If a client’s payment process involves construction draws, third-party payment systems (such as VendorCafe or Nexus), or any other factor that may delay processing, 30 Lines offers early invoicing options upon request to help avoid late fees.

Invoices that remain unpaid for more than 60 days may result in services being paused until the account balance is paid in full. For advertising accounts, invoices unpaid after 30 days (or 60 days for those with prepaid deposits) will trigger an automatic pause at the start of the next billing cycle.

Services suspended for non-payment may not resume until payment has been received in full. Proof of payment, such as screenshots or check numbers, is not sufficient to restore service.

Two or more suspensions for advertising within a six-month period may result in a temporary budget cap of $500 per month until six consecutive months of on-time payments are achieved.

Billing preferences — including invoice recipients, company information, and property name updates — are established based on information provided by the client during onboarding. It is the client’s responsibility to ensure that all billing and contact information remains accurate and up to date to prevent delays or disruptions in invoicing and payment processing.

The client acknowledges and agrees that financial responsibility for all charges, fees, and other amounts due to 30 Lines LLC shall remain with the client of record until such time as 30 Lines LLC receives written notice of a change in payment responsibility and provides written acknowledgment and acceptance of such change.

If the client requests to transfer payment responsibility to another individual or entity, the transfer shall only be effective upon written confirmation from 30 Lines LLC acknowledging the new responsible party. Until such confirmation is issued, the original client remains solely responsible for ensuring that all invoices are paid in full and on time in accordance with these Payment Terms.

By entering into a service agreement with 30 Lines LLC, the client grants 30 Lines a non-exclusive, royalty-free license to use the client’s name, logo, property names, and publicly available or Company-created website content, including images and video, for marketing and promotional purposes. This may include use in case studies, website content, sales materials, presentations, social media, and email marketing. 30 Lines may also reference general performance results, provided that sensitive or confidential data is anonymized where appropriate.

The client may request removal of specific materials at any time with thirty (30) days’ written notice, and 30 Lines will make commercially reasonable efforts to remove such materials from digital platforms. The client acknowledges that 30 Lines is not required to recall physical materials or previously sent electronic communications already in circulation.

Payments are accepted by check, major credit cards, or ACH. Clients are encouraged to set up auto-pay for convenience and timely processing.

Declined auto-pay transactions incur a $15 fee per attempt. The system will attempt three times before services are paused. Returned checks are subject to a $35 fee.

Any overpayments are first applied to the oldest open balances on the account, including late fees. Remaining credits may be refunded or held on file for future invoices. If no response is received within 10 business days, overpayment checks will be securely voided or destroyed.

Refunds are only issued in cases of account overpayment or credit balance remaining after the full cancellation of services. Overpayments are first applied to outstanding balances before refunds are considered.

Refunds are issued via company check and processed once per month. Credits for ongoing services are applied at the discretion of 30 Lines LLC.

Execution of a signed service agreement or quote, receipt of any invoice, or commencement of services with 30 Lines LLC constitutes acknowledgment and acceptance of these Payment Terms. By remitting payment or continuing to receive services, the client affirms their understanding of and agreement to the terms and conditions set forth herein.