Summary payment terms are located at the bottom of all quotes and invoices sent by 30 Lines LLC and must be read and acknowledged prior to the start of the partnership.

Remittance Address: PO Box 12459, Columbus Ohio, 43212

  • Cancellations: We require a 30 day notice for any cancellation. Cancellation notices can be provided by email, to your Account Manager, the Client Concierge, or Billing@30lines.com. Cancellations can also formally be sent via post mail to our office at PO Box 12459, Columbus Ohio, 4321
    • Prorated invoices are provided based on a 30 day monthly cycle and are calculated for 30 days from the day the cancellation notice is received.
    • The full payment for 30 days for cancellations are required for payment even if services are removed prior to the end billing date.
    • Final invoices and any remaining balances, including late fees, should be paid prior to the last day of service. Please follow up with Billing@30lines.com if you are in need of a closing statement or any unpaid invoices.

 

  • All billing related questions or updates, compliance notifications, Certificate of Insurance requests, ACH or other payment notifications should be directed to Billing@30Lines.com. 

 

  • Setup Fees: All setup fees and pricing are communicated on your original quote prior to invoicing. Once the partnership is established and the quote is signed, invoicing for any setup fees related to applicable services will be sent.
    • Setup fees are due prior to the completion of the service being provided. The service will not go live until the setup fee is paid.
      • Returning Clients who previously used Online Advertising are subject to repay the Setup Fee for Online Advertising if they have been paused or canceled longer than 1 year or if any changes need to be made to the existing, previous advertising brief.
    • Advertising budgets are prepaid and due prior to the start of service. A one month, non-refundable, deposit is required of the first month’s budget in addition to the starting budget. 

 

  • Monthly Invoicing & Late Fees: Invoices are due upon receipt. After 30 days, a 10% late fee amount will be generated on the invoice.
    • When a late fee is incurred on an invoice after 30 days and the original amount of the invoice is paid, reminders will be automatically generated for the remaining balance and you are welcome to pay them at any time via the emailed links within the invoice.
    • Late Fee Collection: Unpaid late fees incurred beginning January 1st each new year are due for payment in November of the same year. You will receive a yearly statement detailing the invoices related to late fee accrual and payment of any outstanding late fees are due by November 30th.
    • If there are circumstances where invoices will take 30 days or longer to process, are a Lease-Up or New Build  property using a Construction Draw, or use 3rd party invoicing software such as VendorCafe or Nexus that can potentially delay payments: Please reach out to Billing@30lines.com and ask about our early invoicing options to keep payments on-time and avoid late fees! 

 

  • Emailed Invoicing & Payment Reminders: Invoices being sent monthly/annually by email are sent via scheduled release in Quickbooks from the email Invoices@30lines.com. This email can be responded to if there are questions regarding a specific invoice, please mark it as a trusted email address to avoid invoices being filtered into Spam. Payment reminders are sent automatically when invoices are unpaid after 30 days or if a remaining balance is due on the invoice.
    • An email contact is required for all invoicing – 30 Lines LLC does not send paper invoices via mail service.

 

  • Annual Invoicing: Annual Invoicing is available and encouraged with overall savings of up to 10% compared to monthly billing.
    • Due to overall annual savings, additional discounts are not applicable on annual invoices. Annual invoices are to be paid as one lump sum at the beginning of service Annual invoices are subject to a 10% late fee if the invoice is unpaid at 30 days. 
    • If services will not be renewed the following year, notice must be provided at least 30 days prior to the annual invoice date. Failure to provide a 30 day cancellation notice will result in a prorated invoice at the full amount for 30 days into the next billing cycle that will be due prior to the end of the partnership.
    • A prorated refund will be issued for any cancellations within the first 120 days (4 months) of service and only the provided months of service will be retained + 30 days per our cancellation policy. Cancellations or property sales occurring after the first four months of service are not subject to refunds.

 

  • Paid Advertising Pausing Policy: Invoices containing Paid Advertising services must be paid within 30 days of the invoice date, 60 days is the maximum for clients with prepaid deposits. Failure to pay within 30/60 days will result in an automatic suspension of paid advertising at the beginning of the next monthly billing cycle.
    • Suspended services due to non-payment cannot be resumed until payment is received in full. We cannot accept proof of payment such as a check number or screenshot of a payment receipt from an account payable system to resume services.
    • Two or more suspensions for advertising services within a 6 month timeframe will result in a lowered advertising budget of $500 maximum per month until 6 months of on-time payments has passed between the last required pause.

 

  • Payment Delinquency: Invoices more than 30 days past due, or accruing multiple unpaid invoices on a single account will result in all services being paused until the balance of the account is zero ($0.00), at which time services and billing will resume. At 30 Lines LLC discretion, a deposit of 1 months services may be required to resume services if a history of delinquency is present for the account.

 

  • Billing Preferences upon Client Onboarding: Billing preferences are set-up based on the specifications provided by the client when initially onboarded. Clients are responsible for updating this information with us as needed to ensure proper billing processes are being followed and invoices are being processed in a timely manner. Some examples of information that may need to be updated periodically are:
    • Email addresses for emailed invoices
    • Updates to property management/bill-to information on invoices
    • Property name changes
    • Compliance updates/requirement changes

 

  • Payments: Payments can be made via company check (made out to 30 Lines LLC), major credit cards, ACH, or via PayPal to billing@30lines.com. 
    • To establish ACH payments or auto-payments, please reach out to Billing@30lines.com.
    • Auto-pay is available, encouraged and can be set up via phone call with our accounting department. Please email Billing@30lines.com to schedule setup of auto-pay. You will be required to fill out and return an authorization form that will remain on file for the duration of the partnership. Any updates to the payment information on file can be requested by emailing Billing@30lines.com
    • Declined auto-payments are subject to a $15.00 declined transaction fee per declined transaction. Auto-payments will attempt to process 3 times prior to a pause in services and a member of our accounting team will reach out to you regarding a new payment method. Declined transaction fees will be added to your account on an additional invoice and will not be automatically charged via your saved payment method. Invoices containing declined transaction fees will be emailed to you and payment is required prior to the next billing cycle.
    • Returned Checks are subject to a $35 fee that will be invoiced and sent to the billing contact on file for payment.
    • Overpayments will be applied first to oldest open balances on client accounts (late fees, delinquent invoices, etc), remaining amounts can be refunded to client or held as a credit on the account and applied to future invoices per the clients wishes.
        • If we received an overpayment and there are no open balances on the account, we will first reach out to the client to see if they would like the funds held as a credit on their account or voided. If we receive no response after 10 business days, the check will be automatically shredded or destroyed.
  • Refund Policy: Refunds are provided in the case of over-payments or credits remaining on an account at the time of cancellation of all services.
    • Refunds are not applicable for overpayments or credits for ongoing services, per our overpayment policy listed above, overpayments and credits are first applied to open balances on the account including late fees or future invoices.
    • Credits for services are provided at the discretion of 30 Lines LLC.
    • Refunds are provided via bank check and are processed once per month.