Contact & Remittance Information

All billing questions, compliance notifications, Certificate of Insurance requests, ACH setup details, and payment confirmations should be directed to Billing@30Lines.com. This email address serves as the primary point of contact for the Billing team.

Cancellations

Clients may cancel services at any time with 30-day written notice sent either by email to their Account Manager or to Billing@30Lines.com, or by U.S. mail to 30 Lines LLC, P.O. Box 12459, Columbus, OH 43215.

Final invoices are calculated on a 30-day monthly billing cycle beginning on the date the cancellation notice is received. Payment for the full 30-day period is required, even if services are removed before that date. Any remaining balances or late fees must be paid in full prior to the last day of service.

Setup Fees & Advertising Deposits

All setup fees are outlined in the signed order and are due prior to the launch of any service. Services will not be launched until setup fees have been paid in full. 

Returning clients who previously used Online Advertising (PPC) may be charged a new setup fee if the service has been paused or cancelled for more than one year, or if new ad campaign briefs are required.

Prior to beginning advertising services, clients must provide a two-month prepaid advertising budget. This structure ensures funds remain available for continuous ad management, as 30 Lines pre-pays advertising on the client’s behalf. The prepaid balance also covers advertising costs during the 30-day cancellation period should the account be paused or closed.

Invoicing & Payments

Invoices are due upon receipt unless otherwise stated. Invoices that remain unpaid after 30 days may be subject to a 10 percent late fee. Clients will receive automatic reminders for any unpaid or partially paid invoices.

All outstanding late fees accrued during the calendar year must be settled by November 30, at which time 30 Lines will issue a statement summarizing any remaining balances.

If a client’s payment process involves construction draws, third-party payment systems (such as VendorCafe or Nexus), or any other factor that may delay processing, 30 Lines offers early invoicing options upon request to help avoid late fees.

Annual invoicing is available and encouraged, offering up to 10% in savings compared to monthly billing. Annual invoices must be paid in full at the start of service. These invoices follow the same cancellation policy as monthly billing.

Delinquency & Service Pauses

Invoices that remain unpaid for more than 60 days may result in services being paused until the account balance is paid in full. For advertising accounts, invoices unpaid after 30 days (or 60 days for those with prepaid deposits) will trigger an automatic pause at the start of the next billing cycle.

Services suspended for non-payment may not resume until payment has been received in full. Proof of payment, such as screenshots or check numbers, is not sufficient to restore service.

Two or more suspensions for advertising within a six-month period may result in a temporary budget cap of $500 per month until six consecutive months of on-time payments are achieved.

Billing Preferences & Responsibility

Billing preferences, including invoice recipients, company information, and property name updates, are established based on information provided by the Client during onboarding. It is the Client’s responsibility to ensure that all billing and contact information remains accurate and up to date to prevent delays or disruptions in invoicing and payment processing.

The client acknowledges and agrees that financial responsibility for all charges, fees, and other amounts due to 30 Lines LLC shall remain with the client of record until such time as 30 Lines LLC receives written notice of a change in payment responsibility and provides written acknowledgment and acceptance of such change.

If the client requests to transfer payment responsibility to another individual or entity, the transfer shall only be effective upon written confirmation from 30 Lines LLC acknowledging the new responsible party. Until such confirmation is issued, the original client remains solely responsible for ensuring that all invoices are paid in full and on time in accordance with these Payment Terms.

Payment Methods

Payments are accepted by check, major credit cards, ACH, or PayPal (Billing@30Lines.com). Clients are encouraged to set up auto-pay for convenience and timely processing.

Declined auto-pay transactions incur a $15 fee per attempt. The system will attempt three times before services are paused. Returned checks are subject to a $35 fee.

Any overpayments are first applied to the oldest open balances on the account, including late fees. Remaining credits may be refunded or held on file for future invoices. If no response is received within 10 business days, overpayment checks will be securely voided or destroyed.

Refunds

Refunds are only issued in cases of account overpayment or credit balance remaining after the full cancellation of services. Overpayments are first applied to outstanding balances before refunds are considered.

Refunds are issued via company check and processed once per month. Credits for ongoing services are applied at the discretion of 30 Lines LLC.

Acceptance of Terms

Receipt or payment of any invoice, quote, or service issued by 30 Lines LLC constitutes acknowledgment and acceptance of these Payment Terms. By remitting payment or continuing to receive services, the Client affirms their understanding of and agreement to the terms and conditions set forth herein.